hk77 Terms & Conditions — Your Rights and Responsibilities

01General Provisions & Acceptance

These Terms & Conditions ("Agreement") apply between the hk77 platform ("Platform" or "Site") and all its users ("User" or "You"). By accessing the hk77 website, registering, or using any of its services, you are considered to have accepted all of these terms.

This agreement operates under Bangladesh Standard Time (BST, UTC+6). hk77 reserves the right to amend these terms at any time. Continued use of the platform after amended terms are published will be considered acceptance of the new terms.

hk77 is an online betting and casino platform operating for the Bangladesh market. The platform uses SSL encryption and advanced security measures to keep user data protected.

02Account Registration & Verification

To create an account on hk77, you must provide accurate and complete personal information. Each individual may operate only one account. Creating multiple accounts is strictly prohibited.

Information required at registration:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Active mobile number
• Email address
• Preferred payment method details

hk77 may request additional documents for identity verification at any time. This may include a national identity card, passport, or any other government-issued ID. Withdrawal processing may be delayed if verification is not completed.

You bear full responsibility for all activity on your account. Sharing account credentials with third parties is prohibited, and hk77 is not liable for any losses arising from such sharing.

03Age Restrictions & Eligibility

You must be at least 21 years old to use hk77's services. By registering, you confirm that you are 21 or older. hk77 may request age verification documents at any time.

Other eligibility requirements:

• You must be a resident of Bangladesh or access the platform from Bangladesh.
• You must declare that you are of sound mind and are using this service voluntarily.
• Your payment method must be in your own name — transactions from third-party accounts are not accepted.
• You must not be in a jurisdiction where online gaming is completely prohibited.

04Deposit & Withdrawal Policy

All transactions on hk77 are conducted entirely in Bangladeshi Taka (৳, BDT). The platform supports the most popular payment methods in Bangladesh.

Supported payment methods:

• bKash — Mobile Financial Service
• Nagad — Digital Payment Service
• Rocket — Dutch-Bangla Bank MFS
• Upay — UCB Mobile Payment
• Bank Transfer — Major commercial banks including Sonali Bank, Dutch-Bangla Bank, and BRAC Bank

Deposit rules:

• Deposited funds may only be used for gaming purposes.
• If an attempt is made to withdraw deposited funds without any wagering activity on the account, hk77 may place the transaction on hold.
• Fill in deposit details accurately — the user is responsible for any delays or failed transactions caused by incorrect information.

Withdrawal rules:

• Identity verification may be required before a withdrawal request is processed.
• Withdrawals are generally completed within 1 hour, though this may vary due to delays on the bank's side.
• Withdrawals must be made to the same payment method used for the deposit, where possible.
• hk77 reserves the right to temporarily suspend withdrawals in cases of suspected suspicious activity.

05Bonus & Promotion Terms

All bonus offers on hk77 are provided under specific conditions. It is your responsibility to read the relevant terms carefully before claiming a bonus.

Welcome bonus:

General bonus terms:

• Each bonus offer must be used within a specified time limit.
• Wagering requirements are calculated on the bonus amount only, not on the combined total of deposit and bonus.
• Abusing bonuses through multiple accounts will result in all accounts being closed.
• If a bonus promo code is available, it must be entered at the time of registration or deposit — it cannot be claimed afterwards.
• hk77 reserves the right to change, suspend, or cancel any bonus offer at any time.
• VIP programme cashback and other benefits are subject to separate terms and are awarded on a weekly basis.

06Betting & Gaming Rules

hk77 offers sports betting on cricket, football, kabaddi, and more, as well as casino games including slots, live casino, and fishing games. All games operate on fair and verifiable algorithms.

Sports betting rules:

• Review the odds for your selected event carefully before placing a bet.
• If an event is cancelled or postponed, the related bet is voided and the stake is returned.
• hk77 reserves the right to void bets placed at odds that were incorrectly displayed due to a technical error.
• During live betting, a bet that is not confirmed due to a connection issue will not be considered valid.

Casino gaming rules:

• Each game has its own rules, which can be found in the game's interface.
• If the connection drops during a game session, incomplete rounds are settled automatically according to the game's rules.
• Exploiting any bug or error in the game software is strictly prohibited.
• All game outcomes are determined by RNG (Random Number Generator) technology and cannot be predetermined by anyone.

hk77's game portfolio includes content from world-class game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and NetEnt.

07Prohibited Activities

The following activities are strictly prohibited on hk77. Violating these rules may result in account closure and forfeiture of funds:

• Operating multiple accounts on behalf of the same individual or household.
• Applying bonus hunting or arbitrage betting strategies.
• Hacking, scraping, or reverse engineering the platform's software.
• Placing bets using automated bots or scripts.
• Money laundering or any illegal financial activity.
• Conducting transactions using a third-party payment account.
• Harassing or defrauding other users.
• Deliberately exploiting any vulnerability or bug in the platform.
• Creating an account using a false identity or false information.

08Account Suspension & Closure

hk77 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of any clause in these terms.
• Suspicion of fraudulent or deceptive activity.
• Refusal to complete identity verification or submission of false documents.
• Initiating a chargeback or payment dispute.
• Extended inactivity (a specified period elapsed since the last login).
• At the user's own request — as part of responsible gaming.

Funds after account closure:

If an account is closed for reasons other than a breach of terms, any valid balance will be returned after verification is completed. Bonus amounts and winnings earned from bonuses are non-refundable.

Users may also email [email protected] to voluntarily request a temporary suspension or closure of their account.

09Limitation of Liability

hk77 makes every effort to operate a reliable and secure platform. However, hk77 will not accept liability in the following circumstances:

• Internet disconnection or issues with the user's device.
• Disruption to the services of a third-party payment provider.
• Unexpected technical issues or server downtime.
• Unauthorised access to an account by a third party (where caused by the user's own negligence).
• Losses caused by the user's own actions.
• If the service is suspended due to legal or regulatory reasons.

hk77 is always committed to ensuring a fair and transparent gaming environment. To ensure fair play, all game outcomes are determined by verifiable technology.

10Privacy & Data Protection

hk77 gives the highest priority to protecting users' personal information. All data is secured through SSL encryption and is used solely to provide the platform's services.

To learn more about how your personal information is collected, stored, and used, please read our Privacy Policy.

• Personal information is not sold to third parties.
• Information is not shared with any government agency except where required by law.
• You have the right to request correction or deletion of your data.

11Responsible Gaming Commitment

hk77 believes that gaming is a form of entertainment, and it is our responsibility to ensure it never becomes a problem. Our commitment to responsible gaming is unwavering.

• Users can set their own deposit limits, session limits, and self-exclusion.
• If any user feels that gaming is having a negative impact on their life, please contact us immediately for support.
• If hk77 identifies problematic gaming behaviour, it may offer the necessary support.
• To learn more about responsible gaming, visit our Responsible Gaming page.

12Changes to Terms

hk77 reserves the right to update these terms and conditions at any time. Users will be notified of any significant changes via email or a notification on the platform.

Continued use of the platform after any changes will be taken to mean that you have accepted the new terms and conditions. Visit this page regularly to stay informed about the latest updates.

13Dispute Resolution

Any dispute between hk77 and a user will first be attempted to be resolved through discussion. The dispute resolution process:

1. Step 1: Submit a complaint via 24/7 live chat or by email at [email protected].
2. Step 2: The hk77 support team will investigate the matter and propose a resolution within a reasonable time.
3. Step 3: If resolution through discussion is not possible, both parties may refer the matter to a mutually agreed mediator.

Complaints regarding betting results must be submitted within 30 days of the date of the relevant event.

14Contact & Support

If you have any questions or need clarification about these terms and conditions, please contact the hk77 support team:

• Live Chat: 24/7 support — available in both Bengali and English.
• Email: [email protected]
• Hours: Bangladesh Standard Time (BST, UTC+6)

The hk77 support team is ready to answer any of your questions seven days a week, twenty-four hours a day. We are committed to building a transparent and user-friendly platform.