hk77's Privacy Policy
Your personal information is very important to us. This policy explains how hk77 collects, uses, and keeps your data secure.
Introduction & Scope
hk77 (referred to as "we", "us", or "the platform") operates a reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") provides you with detailed information about the personal data collected, processed, stored, and disclosed on our website hk77.mom.
By using this website, you agree to the terms described below. If you do not agree with this policy, please refrain from using this platform.
What Information We Collect
hk77 collects various types of information as needed to provide its services. This information falls into two main categories:
Information You Provide Directly
Information you provide yourself when creating an account or using our services:
- Full name and date of birth
- Email address and mobile number
- Payment information (bKash, Nagad, Rocket, Upay or bank details)
- Identity verification documents (where applicable)
- Messages and requests submitted via support chat
Automatically Collected Information
Information recorded automatically when you browse our platform:
- IP address and device type
- Browser and operating system information
- Page visits and session duration
- Referrer URL and click path
- Cookie and local storage data
- Gaming history and transaction records
How Your Information Is Used
hk77 uses collected information only for the purposes listed below. We never use your information for unnecessary or unrelated purposes.
Service Operations
Information is used for account creation and management, processing deposits and withdrawals, delivering gaming services, and applying bonuses.
Security & Verification
For identity verification, fraud prevention, detecting unauthorized account use, and ensuring responsible gaming.
Customer Support
For promptly resolving your complaints and questions, managing communication with the support team, and improving service quality.
Service Improvement
Analyzing platform performance, developing new features, and anonymous analytics to further improve the user experience.
Communications
Sending important account-related notifications, security alerts, and, with your consent, relevant promotional information.
Legal Obligations
Complying with applicable laws and regulations, responding to lawful requests from law enforcement agencies, and maintaining records for dispute resolution.
Cookies & Tracking Technologies
hk77 uses cookies and similar tracking technologies to make your browsing experience more convenient. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: For maintaining login sessions and ensuring security. These are necessary for the platform's core functionality.
- Functional Cookies: For remembering your preferences and settings, such as language selection and display preferences.
- Analytics Cookies: Collect anonymous data to understand which parts of the site are being used and by how many people.
- Marketing Cookies: For displaying relevant advertisements, subject to your consent.
Sharing Information with Third Parties
hk77 does not sell your personal information or transfer it to third parties for marketing purposes. However, information may be shared on a limited basis in the following circumstances:
Service Provider Partners
Only the information necessary to provide services is shared with payment processors (bKash, Nagad, Rocket, Upay and banking partners), technology infrastructure operators, and game software providers. These partners operate under strict confidentiality agreements.
Legal Obligations
Information may be disclosed pursuant to a court order, a lawful request from a government authority, or as required by applicable law. In such cases, hk77 always provides only the minimum necessary information.
Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such circumstances, we will notify you in advance and the new entity will be bound by this same privacy policy.
Data Security & Retention
hk77 takes industry-standard technical and organizational measures to protect your information. Our security framework is described below:
SSL Encryption
All data transmission on our website is secured by SSL/TLS encryption. No information exchanged between your browser and our servers can be read by unauthorized parties.
Secure Database
Sensitive information is stored in encrypted form on secure servers. Passwords are always stored as hashes and cannot be read directly by any employee.
Access Controls
Only authorized personnel can access the information they need. All access is strictly logged and regularly audited.
Regular Audits
Our security measures are regularly reviewed and updated. Potential vulnerabilities are identified and resolved promptly.
Data Retention Period
hk77 retains your personal information for as long as your account is active and as needed to provide services. After account closure, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention. After that period, the information is securely deleted or anonymized.
Your Rights & Choices
As an hk77 user, you have the following rights regarding your own information. Contact us to exercise these rights.
Right to Access
You can find out at any time what information we hold about you. Contact our support team and we will provide you with a copy of your information.
Right to Rectification
If you believe the information we hold about you is incorrect or outdated, you can request a correction. Keeping information accurate and up to date is in our interest as well.
Right to Erasure
After closing your account, you can request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
Right to Object to Processing
If you wish to opt out of marketing communications, you can do so by replying "unsubscribe" to any message or by contacting support.
Protection of Minors
hk77 is a responsible platform. This service is for users aged 21 and above only. We do not knowingly collect any personal information from minors.
If we learn that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child has created an account, please contact us.
About Third-Party Services
Our platform uses third-party services including payment gateways and game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.). These services have their own privacy policies governing how they collect and use information.
hk77 is not responsible for the privacy practices of third parties. However, we only work with partners who maintain high standards of data protection. When using payment services, the privacy policies of the relevant providers (bKash, Nagad, Rocket, Upay and banking partners) may also apply.
Changes to This Policy
hk77 may update this privacy policy from time to time. This policy will be revised when there are significant changes in technology, law, or our services.
- For important changes, we will post a notice on the platform or inform you via your registered email.
- For minor changes, this page will be updated and the date of the change will be noted.
- Continued use of the platform after any changes will be considered as your acceptance of the revised policy.
- You can stay informed about the latest policy by visiting this page regularly.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, hk77's support team is always ready to assist you.
Live Chat
Our 24/7 live chat support is available in both Bengali and English. For immediate privacy-related questions, live chat is the fastest option.
For written requests and detailed matters, contact us by email:
[email protected]
Have More Questions?
Visit our FAQ page or contact our support team directly — we are always here for you.